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Privacy Policy

Last Updated: January 27, 2025

Welcome to Hero Support Network (the “Site”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://herosupportnetwork.org or use our SMS messaging services. Please read this Privacy Policy carefully. By using our Site or subscribing to our SMS services, you agree to the terms of this policy.

1. Information We Collect

Personal Information
We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number (including mobile number), and mailing address.
  • Demographic Information: Age, gender, and interests.
  • Financial Information: Payment information when necessary for transactions.

Non-Personal Information
We also collect data that does not identify you, including browser information, IP address, browsing history, and site usage data.

2. How We Use Your Information

We use the collected data to:

  • Provide and maintain the Site and SMS services.
  • Improve our services and user experience.
  • Send you updates, offers, and other communications relevant to our services.
  • Process transactions and send confirmations.
  • Detect and prevent fraud or other unauthorized activities.

For SMS services, we use your mobile number solely to send updates, promotions, and reminders related to our products and services.

3. SMS Messaging Services

By subscribing to our SMS services, you agree to receive text messages related to updates, promotions, and reminders.

Message and Data Rates:
Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

Messages are recurring and message frequency varies.

Opt-Out Policy:
You can opt out of SMS messages at any time by replying “STOP” or “UNSUBSCRIBE” to any text message or contacting us at [email protected] or +1-833-878-7889. After unsubscribing, you will receive a text confirming you have unsubscribed and we will remove your number from our list within 24 hours.

Support Contact:
For assistance with SMS services, please contact us at [email protected], call or text “HELP” to +1-833-878-7889. You will receive a text including our Phone number, email, and website. We are here to help you.

4. Data Retention

We retain your personal information, including mobile numbers, for as long as you use our services or as required by law. For SMS services, your mobile number will be retained while you are subscribed. If you unsubscribe, we will delete your number within a reasonable timeframe, unless retention is required by law.

5. Your Rights and Choices

You have the following rights regarding your data:

  • Access: Request access to your personal information.
  • Correction: Request corrections to inaccurate information.
  • Deletion: Request deletion of personal data, subject to legal limitations.
  • Opt-Out: Opt out of receiving marketing communications.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to track your activity on our Site and collect data to improve our services. You can control cookie preferences through your browser settings.

7. Data Security

We protect your data with secure storage measures to prevent unauthorized access.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

9. No Sharing with Third Parties

We do not sell, rent, or share your personal information, including mobile numbers, with any third parties or for marketing purposes.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will reflect the latest revision.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: